Support — Thriving

Thriving is built by one person, and during early access that person answers the support email herself. However long it takes, a real person replies.

Getting help

Write to [email protected] .

It helps enormously if you include what you were doing, what you expected, what happened instead, and your iPhone and app version. Please don't paste sensitive documents into an email — describe the problem and we'll work out what's needed.

Deleting your account

You can delete your Thriving account and everything in it whenever you want, without asking anyone and without talking to anyone first.

Export first, if you want to. In the app: Settings → Privacy & Data → Export. You get a machine-readable copy of your items, documents and history. Do this before deleting — deletion is final.

Then delete. Settings → Privacy & Data → Delete account, and confirm. If you can't get into the app, write to [email protected] from the address on the account and we'll verify it's you and do it within 30 days.

What goes:

Your account and sign-in details.
Every item: tasks, events, bills, documents, orders, renewals and their history.
Uploaded documents and scans, and any text extracted from them.
Connected email and calendar tokens — access stops immediately.
Your entry on any Thriving mailing list.

It goes from live systems promptly and from encrypted backups within 30 days. We keep only what the law requires, such as purchase records for accounting, and nothing of what you captured.

Just want off the mailing list? Use the unsubscribe link in any email — that is separate from deleting an account and does not touch your data in the app.

Report a security issue

If you find a vulnerability, please write to [email protected] with "Security" in the subject. We aim to acknowledge within 72 hours, and we ask for a reasonable chance to fix it before you disclose it. Reports are taken seriously and always answered.